Frequently Asked Questions
Everything you need to know about bringing EllisAura into your home.
What is the standard shipping time for EllisAura orders?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes 5-7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer a warranty on your home decor and furniture?
Yes, all EllisAura products come with a 12-month limited warranty covering manufacturing defects. We stand by the quality of our craftsmanship and will replace or repair items that do not meet our high standards.
What is your return policy if I am not satisfied?
We offer a 30-day 'Love Your Home' guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange, minus shipping costs.
How can I track the status of my delivery?
Once your order is shipped, you can track it using the link provided in your shipping confirmation email or by logging into your account on the EllisAura Official Store website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for eligible orders.
Are EllisAura materials sustainably sourced?
Sustainability is a core value at EllisAura. We prioritize eco-friendly materials, including FSC-certified wood and recycled textiles, and we partner with manufacturers who follow ethical labor practices.