Returns & Exchanges

At EllisAura Official Store, your satisfaction with our home essentials is our priority. If your purchase doesn't perfectly fit your space, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for the return to receive your unique return authorization code.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes to ensure they are protected during transit, including all tags and manuals.

• 3.
  Ship to EllisAura

  Affix the provided shipping label to your parcel and drop it off at any authorized carrier location for secure delivery to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.